Orders

How can I verify that my order has been confirmed

Once your order is successfully placed, you will receive a confirmation email containing the details of your order. If you do not receive this email shortly after your purchase, please check your spam or junk folder. If you still cannot find it, feel free to contact our customer support for assistance via email: info@andarcadia.com
Can I cancel my order?

Unfortunately, we do not accept order cancellations. However, if you need to amend your order, you may do so within 24 hours of placing it by contacting us via email: info@andarcadia.com .We will do our best to accommodate your request.
Can I change my shipping address after placing an order?

Unfortunately, once an order is placed, we are unable to change the shipping address. Please ensure that your shipping details are correct before finalizing your order.
My parcel hasn’t arrived yet, what do I do?

If your parcel hasn’t arrived yet, please check the tracking information provided in your confirmation email. If the tracking shows that the parcel is still in transit or if it exceeds the estimated delivery time, feel free to contact our customer support team for assistance. We're here to help!
Do you operate a physical retail location?

No, we currently do not have a physical retail location. However, we are going to partner with select pilates studios to offer our products soon.

If you are a yoga or pilates studio interested in collaboration, please feel free to email us with “(your studio name)- collaboration” in the subject line. We are open for discussion and would love to hear from you!

Shipping & Returns

What options do you provide for shipping?

We offer a variety of shipping options to ensure your order arrives safely and promptly. For detailed information, please refer to our shipping policy.
Do you offer international shipping?

Yes, we do offer international shipping! For more details on rates and delivery times, please check our shipping policy.
Are there any restrictions on items that can be returned?

Yes, we have implemented a strict no return policy to prioritize your health and safety. We may introduce a return policy for non-sock items in the future. Until then, we encourage you to review product descriptions and sizing guides carefully before making a purchase.

For more information, please check our shipping and return policies.

Payment

Is my payment information secure?

Yes, your payment information is secure. We use industry-standard encryption and security protocols to protect your data during transactions. Your privacy and security are our top priorities, and we do not store your payment information. Feel free to check our terms and conditions.
What should I do if my promo code isn’t working?

If your promo code isn’t working, please consider the following:

  1. Double-check that the code is entered correctly, including any uppercase or lowercase letters.
  2. Confirm that the code is still valid and hasn’t expired.
  3. Review any specific terms or conditions related to the promo code.

Keep in mind that some promo codes may only be used once per customer. If you’ve already applied the code, we cannot guarantee it will work again. However, this can vary, so don’t hesitate to reach out to our customer service team for assistance.

Please note that your birthday code and next purchase code is non-transferable and cannot be sold or assigned to anyone else. Please use the same email address associated with your first order to apply the promo code. If we detect any attempts to manipulate the program, we reserve the right to terminate your account at our discretion.

You&Arcadia

What is You&Arcadia?

You&Arcadia is our unique loyalty program crafted for your individual journey. With every pair of socks you purchase, you’ll embark on an adventure to journey, explore, and discover your own version of Arcadia. As you shop, you’ll ascend through different tiers, unlocking exclusive privileges and rewards tailored just for you. To learn more, please refer to You&Arcadia page.
Will I earn points for purchases made before I created my account?

No, purchases made before you created your account will not contribute to your spending total in the program. Only transactions completed after account creation will count towards your eligible spending. We encourage you to sign up before your next purchase to start accumulating rewards!
How to earn and redeem my points?

You&Arcadia is a spending-based loyalty program, there are no points to earn or redeem; it's straightforward. You simply unlock different tiers based on your total spending amount. For more details, please refer to You&Arcadia page.
Does membership expire?

Yes, if there are no purchases for 6 months, your tier status will be downgraded, and you won't receive welcome gifts or birthday discounts until you upgrade again. To maintain your tier, make at least one purchase (minimum one pair of socks) within that 6-month period.

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