Shipping

Please refer below for the shipping rate and estimated delivery time for your country. Once your order is processed, you will receive an email with your tracking number.

*For urgent orders that need expedited delivery, please reach out to our customer service team at info@andarcadia.com prior to placing your order.

 

Hong Kong & Macau

Shipping Method Estimated Delivery Time Shipping Fee
Express Shipping 2–5 business days HK$25

Express Shipping
(Orders Above HK$200)

 2–5 business days

FREE

 


China

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7–14 business days HK$50

Standard Shipping
(Orders Above HK$450)

 7–14 business days

FREE

 

 

East & Southeast Asia

Countries: Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam

Shipping Method Estimated Delivery Time Shipping Fee
Standard  Shipping 7–14 business days HK$70

Standard Shipping
(Orders Above HK$650)

 7–14 business days

FREE

 

 

Taiwan

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7–14 business days HK$90

Standard Shipping
(Orders Above HK$700)

 7–14 business days

FREE

 

 

Australia, New Zealand & UAE

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7–14 business days HK$130

Standard Shipping
(Orders Above HK$950)

 7–14 business days

FREE

 


North America, Europe & South Africa

Countries: Belgium, Canada, Finland, France, Germany, Netherlands, Norway, Portugal, South Africa, Sweden, Switzerland, United Kingdom, United States (USA)

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7–14 business days HK$150

Standard Shipping
(Orders Above HK$1,100)

 7–14 business days

FREE

 

 

Rest of the World

If your country is not listed above, it falls under Rest of the World

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7-14 business days HK$300

Standard Shipping
(Orders Above HK$1,600)

 7-14 business days

FREE

 

 

DOMESTIC SHIPPING

We process and ship orders within 2 to 3 business days after receiving your order and confirming payment verification. Please keep in mind that expedited shipping times do not account for order processing. Orders submitted after 4:00 PM GMT +8 on Fridays will start processing the following Monday. Additionally, transit times exclude weekends and holidays.

 

INTERNATIONAL SHIPPING

International orders may be subject to import duties, customs fees, taxes (including VAT/GST), brokerage fees, or other charges imposed by the destination country or region. These charges are determined by local customs authorities and are the sole responsibility of the customer. &Arcadia is not responsible for any import duties, taxes, customs fees, or delays caused by customs clearance.

Please note that shipping charges, import duties, taxes, customs fees, and any other associated charges are non-refundable. If you choose to return or exchange an item, these charges will not be reimbursed.

International shipments may be subject to customs inspection and clearance upon arrival in the destination country or region, which may result in delivery delays beyond our estimated shipping times. Such delays are outside of &Arcadia's control.

If you refuse a shipment or fail to pay any applicable import duties, taxes, customs fees, or other required charges, you will be responsible for the original shipping costs, return shipping costs, and any additional fees incurred. These amounts will be deducted from your eligible merchandise refund.

For any questions regarding international shipping, please contact us at info@andarcadia.com

Returns and Refunds

We prioritize your health and safety, which is why we have implemented a strict no return policy. Please read the following terms carefully:

  1. Final Sale: All purchases made on our website are final unless specified otherwise. We do not accept returns or exchanges for specific items due to hygiene and safety concerns.

  2. Hygienic Considerations:

    • Socks: For hygiene reasons, socks are non-returnable. Once socks are worn or tried on, they cannot be resold, and we cannot guarantee their cleanliness or safety for other customers. This policy helps protect everyone from potential health risks associated with used items.

       

    • Personal Care Products: Similar to socks, personal care items cannot be returned for hygiene reasons.

       

    • Laundry Bags: For hygiene reasons, laundry bags are non-returnable. Once used, they cannot be resold, and we cannot guarantee their cleanliness or safety for other customers.

       

    • Gift Bags: Gift bags are also non-returnable. Due to their nature, once opened or used, they cannot be resold, and we cannot ensure their safety for reuse.

  3. Other Items: We may introduce a return policy for other items in the future. Until that time, purchases of other items are considered final. We encourage you to review product descriptions and sizing guides carefully before making a purchase.

  4. Manufacturing Defects: If you receive an item with a manufacturing defect, please contact our customer service within 7 days of receiving your order. We will evaluate the issue and may offer a replacement or store credit, depending on the circumstances.

  5. Order Accuracy: Please ensure that all details, including size, color, and quantity, are correct before completing your purchase. We cannot accommodate changes or cancellations once an order has been processed.

  6. Customer Support: For any questions about your order or to report a defective item, please reach out to our customer service team at info@andarcadia.com . We are here to assist you.

By completing your purchase, you acknowledge that you have read and agreed to this no return policy. Thank you for your understanding and support!